Policies

ARRIVAL TO YOUR APPOINTMENT

Please arrive for your appointment 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All appointments have a specific time schedule and early arrival allows for a relaxed and unhurried experience.

In our commitment to provide a unique and outstanding salon to all of our clients and out of consideration for our stylist’s time, we have adopted the following policies:

CONSULTATION

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

CANCELLATION POLICY

At Carla’s Hair Salon, we understand that unforeseeable events occur in everyone’s life. Events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling an appointment.

Please provide at least 24 hours notice if you need to reschedule or cancel an appointment. This gives the salon or spa enough time to refill the time slot. If a client fails to cancel within 24 hours multiple times (2 or more), they will be asked to pre-pay for future services.

LATE ARRIVAL POLICY

We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. If late arrival is inevitable, your service(s) may be shortened when possible in order to keep on schedule. The original treatment time may be charged at our discretion. In some instances the appointment may need to be rescheduled to a different day and time.

NO SHOW POLICY

Clients who fail to show for appointments may be asked to pre-pay for future services. It is important that our stylist are compensated for reserved time slots.

Exchanges:

Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.

REFUND POLICY:

Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.

GUEST SAFETY AND CHILDREN:

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. In our efforts to provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon. Children’s cuts will be terminated if the child is not enjoying the service.

MISCELLANEOUS AND PAYMENTS:

Carla’s Hair Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express, Discover and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.